Return and refund policy

NO RETURNS OR REFUNDS

All sales are final. We do not accept returns or offer refunds on any products purchased from Protherapix.

Before You Purchase

Please carefully review all product details, descriptions, and specifications before completing your purchase. If you have any questions about a product, please contact us before placing your order.

Damages and Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

For any questions about our policy or products, please reach out during our working hours (Monday to Friday, 9:00 AM - 6:00 PM MYT):

Please send messages only. We do not accept phone calls.